Terms of service

1. About These Terms

This website is operated by Oh Oasis ("we", "us", "our"). By visiting our website or buying from us, you agree to these Terms of Service, together with our Refund Policy, Shipping Policy and Privacy Policy. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

2. Our Store

Our store is hosted on Shopify, which provides the online platform that lets us sell our products to you. You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.

3. Products and Information

We try to describe and show our products as accurately as possible. Colours may look slightly different depending on your screen. Our filters are designed to reduce sediment, rust and other particles in shower water. They are not medical devices and are not intended to diagnose, treat or prevent any condition. Results, including how quickly a cartridge changes colour, vary with water quality and use.

4. Prices and Payment

All prices are in Australian dollars (AUD) and include GST where applicable. We may change prices at any time, but changes won't affect orders you have already paid for. Payment is taken when you place your order.

5. Orders

Your order is an offer to buy. We may decline or cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud. If we cancel a paid order, we'll refund you in full.

6. Discount Codes

Discount codes can't be exchanged for cash, can only be used as described in the offer, and may be withdrawn at any time. Unless stated otherwise, only one code can be used per order.

7. Shipping, Returns and Refunds

Shipping is covered by our Shipping Policy and returns and refunds by our Refund Policy.

8. Reviews and Content You Share

If you send us reviews, photos or other content, you confirm it is genuine and yours to share, and you allow us to use it on our website and social media to show others how customers use our products. We publish reviews as received and do not remove reviews because they are negative.

9. Intellectual Property

All content on this website, including text, images, logos and design, belongs to Oh Oasis or its licensors and may not be copied or used without our permission.

10. Limitation of Liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss arising from your use of our website or products. Where our liability can be limited, it is limited to replacing the product, repairing it, or refunding the price you paid.

11. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

12. Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

13. Governing Law

These terms are governed by the laws of Victoria, Australia.

14. Contact

Questions about these terms? Get in touch through our Contact page.