Refund policy

Our promise We want every Oh Oasis shower to feel like a small moment of oasis. If something isn't right, we'll make it right.

30-Day Change of Mind

Changed your mind? You can return any unopened, unused item within 30 days of delivery for a full refund of the item price.

  • Items must be in their original, sealed packaging.
  • For hygiene reasons, we can't accept change-of-mind returns on filters or cartridges that have been opened or used.
  • Return shipping for change-of-mind returns is paid by the customer. Original shipping fees are not refunded.

Faulty, Damaged or Incorrect Items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number and a photo. We'll arrange a replacement or refund, and we cover the return shipping.

Good to Know

  • A cartridge turning brown or yellow is normal. It shows the filter is catching rust and sediment, and is not a fault.
  • Cartridge life varies with water quality and use. We recommend replacing it about every 30 days, or sooner if it changes colour quickly.
  • Some showers, such as fixed shower heads or non-G1/2 threads (common in Japan and some hotels), may not fit. Please check your shower before you buy. A shower that doesn't fit is treated as a change of mind.

How to Start a Return

  1. Contact us through our Contact page (oh-oasis.com/pages/contact) with your order number and the reason for your return.
  2. We'll reply within 2 business days with the return address and next steps.
  3. Once we receive and check your return, we'll refund you to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Please don't send items back without contacting us first, as we can't process returns we haven't arranged.