Shipping policy
Where We Ship
We currently ship within Australia only.
Shipping Rates
- Standard Shipping: $11.00
- Free Standard Shipping on orders of $60 or more
- Express Shipping: $15.00
Your shipping cost is shown at checkout before you pay.
Processing Time
Orders are usually packed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are dispatched the next business day.
Delivery Times
- Standard: usually 2–8 business days after dispatch
- Express: usually 1–4 business days after dispatch
Delivery times are estimates from our carrier and can be longer for regional and remote areas, during peak periods or due to events outside our control.
Tracking
Once your order ships, we'll email you a tracking number so you can follow your parcel.
Travelling Soon?
If you need your filter before a trip, we recommend choosing Express and ordering at least a week before you leave.
Lost or Damaged Parcels
If your parcel is marked as delivered but hasn't arrived, or arrives damaged, contact us through our Contact page within 14 days of the expected delivery date and we'll work with the carrier to sort it out.
Wrong Address
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update the address before your order ships, but not after.